Deliveries and returns

Delivery

Delivery areas

We deliver our products to the areas specified on our website, www.altiplano-paris.com . Please check delivery availability in your country before placing an order.

Delivery delay

We strive to deliver products within the timeframe indicated when ordering. However, please note that delivery times may vary depending on your location and product availability. We will not be responsible for delivery delays beyond our control.

Shipping cost

Delivery costs will be indicated during the ordering process. Costs may vary depending on the country of delivery and the delivery method chosen.

Delivery tracking

Once your order has been shipped, you will receive a tracking number that will allow you to track the status of your delivery. You can use this tracking number on the carrier's website to obtain information on the delivery of your package.

Returns

Return policy

We accept returns of products within 14 days of receipt, subject to the following conditions:

  • Returned products must be in their original condition, unworn, undamaged and accompanied by all original accessories and packaging.

  • Personalized or engraved products are not eligible for returns unless there is an error on our part or a manufacturing defect.

Return procedure

To return a product, please contact us at [insert your contact address] providing the following information:

  • Your name and delivery address.
  • The order number and date of purchase.
  • A description of the reason for the return.

Return fees

Return costs will be your responsibility, except in the event of an error on our part or a manufacturing defect.

Refunds

Once we have received and inspected the returned product, we will issue a refund to the payment method used for the original purchase. Refunds will include the purchase price of the returned product, but will exclude the original delivery charge, unless there was an error on our part.

Trades

We do not offer direct exchanges. If you wish to exchange a product, please follow the returns procedure and place a new order for the desired product.

Damaged or defective products

If you receive a damaged or defective product, please contact us as soon as possible at contact@altiplano-paris.com with photos of the damaged or defective product. We will take the necessary measures to resolve the problem quickly.

Please note that all return requests are subject to our approval. We reserve the right to refuse a return if the conditions set out above are not met.

If you have any additional questions regarding our delivery and returns policy, please contact us at  contact@altiplano-paris.com .

Thank you for reading our delivery and returns policy.